Orders & Shipping
Q: How long does processing take?
A: Orders are processed in 2–3 business days. You’ll get a tracking email when your order ships.
Q: How long is delivery?
A: U.S. delivery is typically 5–10 business days after dispatch. International orders usually arrive in 10–20 business days (customs may add time/fees).
Q: Do you provide tracking?
A: Yes—once your order ships, you’ll receive a tracking link by email.
Q: Can I change or cancel my order?
A: Email admin@wearlidz.com within a few hours of ordering. If it hasn’t shipped, we’ll help.
Returns & Exchanges
Q: What’s your return policy?
A: Returns accepted within 14 days of delivery. Items must be unused, unwashed, with original tags/packaging.
Q: Who pays return shipping?
A: Return shipping is the customer’s responsibility unless the item was defective or we made an error.
Q: How do I start a return?
A: Email admin@wearlidz.com with your order number and reason. We’ll reply with steps.
Q: Do you offer exchanges?
A: Yes—start a return, then place a new order for the size/color you want.
Q: Are sale items refundable?
A: Sale/clearance items are final sale and non-refundable.
Product & Sizing
Q: Are your caps adjustable?
A: Most are snapback or strapback; fitted options will be clearly marked with sizes.
Q: How do I find my size?
A: For fitted styles, measure above your ears and compare with the size chart on the product page.
Q: Will colors match the photos exactly?
A: We try to be accurate, but screen settings and lighting can cause slight variations.
Payments & Security
Q: What payment methods do you accept?
A: Major cards and other methods offered by Shopify Checkout.
Q: Is my payment secure?
A: Yes—payments are processed via Shopify’s PCI-compliant system. We do not store card details.
Other
Q: Are you affiliated with New Era?
A: No. Wear Lidz is not affiliated with New Era Cap Co. or any third-party trademark owner. All marks belong to their respective owners.
Q: How do I contact you?
A: Email admin@wearlidz.com.
Address: 2978 W Greenlawn Ave, Lansing, Michigan 48910, United States.